Privacy Policy Dewi138

1Introduction

Dewi138 takes our responsibility to protect the privacy of every member and user of our platform seriously. This Privacy Policy is crafted to provide comprehensive clarity on how we manage your personal data — from the moment you first browse our website through to your journey as an active member making full use of our services.

As an online gaming platform serving users in Malaysia, dewi138 is bound by the Personal Data Protection Act 2010 (PDPA) of Malaysia. We comply with all data protection principles set out under that legislation, and this policy reflects our unwavering commitment to the trust you place in us.

This Policy applies to all Dewi138 channels including the official website, mobile app, and any related services we offer. Should there be any conflict between this policy and any product-specific terms, the product-specific terms shall take precedence for that product's scope only.

2Data We Collect

Dewi138 collects your personal data through several different means, depending on your interaction with our platform. The following are the categories of data we collect:

In addition to information you provide directly, we also collect certain data automatically when you use our platform. This includes server logs, device information, and usage patterns that help us detect suspicious activity and improve the user experience.

3How We Use Your Data

The personal data we collect is used for legitimate and specific purposes. Dewi138 does not use your data for any purpose outside the scope stated below:

• Account management — Creates, verifies, and maintains your member account, including required KYC processes.
• Transaction processing — Processes deposits, withdrawals, and all financial transactions associated with your account.
• Service communications — Sends important account-related notices, security updates, and information required for platform use.
• Fraud detection — Monitors and investigates suspicious activity to protect you and the integrity of the platform.
• Legal compliance — Fulfils reporting and compliance requirements under applicable Malaysian laws, including the Anti-Money Laundering Act.
• Service improvement — Analyses aggregate usage patterns to improve overall platform performance and member experience.
• Promotional communications — Sends you relevant promotional information and offers, subject to your consent which may be withdrawn at any time.

4Data Sharing with Third Parties

Dewi138 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your consent. However, there are limited situations where data sharing is necessary and lawful:

• Payment service providers — Payment gateway providers we use to process deposit and withdrawal transactions, bound by strict confidentiality agreements.
• Game software providers — Our game partners who require minimal transaction data for game operation and result verification.
• Legal authorities — Government agencies or law enforcement bodies when required to do so under applicable Malaysian law.
• Technical service providers — Companies providing technical infrastructure services such as web hosting and cybersecurity, bound by strict data protection agreements.

In all of the above cases, Dewi138 ensures that the relevant third parties comply with data protection standards equivalent to or exceeding those we apply ourselves.

5Cookies & Tracking Technologies

Dewi138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies — Collects information on how you use our platform to help us identify and resolve technical issues.
• Functional cookies — Remembers your preferences such as display language and personal settings to provide a smoother experience.
• Analytics cookies — Helps us understand aggregate usage patterns to improve platform design and content.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features of the Dewi138 platform.

6Data Security

The security of your personal data is the highest priority at dewi138. We continuously invest in the latest security infrastructure to ensure your data remains protected against all threats at all times.

That said, no security system in the world can guarantee 100% protection against every possible threat. You also play an important role in keeping your account secure by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our team.

7Data Retention Period

Dewi138 retains your personal data for as long as your account is active or as long as necessary to fulfil the original purpose of collection. Once an account is closed or the purpose of collection has been fulfilled, your data will be deleted or anonymised within a reasonable period, subject to the following requirements:

• Financial data and transaction records are retained for seven (7) years in accordance with Malaysia's accounting and taxation legal requirements.
• KYC data and identity verification documents are retained for five (5) years after account closure in accordance with the Anti-Money Laundering Act.
• Technical logs and security data are retained for two (2) years for fraud investigation and security purposes.
• Marketing communication data is deleted immediately upon withdrawal of your consent.

8Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact the Dewi138 support team via 24/7 live chat. We will process your request within 21 business days from the date we receive your complete request.

9Children's Data

The dewi138 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we find that we have collected personal data from a minor without adequate age verification, we will take immediate steps to delete that data and close the account in question. If you have reason to believe that an underage individual has registered on our platform, please notify us via live chat immediately.

10Privacy Policy Amendments

Dewi138 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. Any amendments will take effect immediately upon publication on this website.

For significant and material changes, we will endeavour to notify you via an in-platform notice or your registered email at least seven (7) days before the changes take effect. Your continued use of the Dewi138 platform after the effective date of any amendment constitutes your acceptance of the updated terms.

We encourage you to review this page regularly to stay informed of the latest version of our Privacy Policy. The "Updated" date displayed at the top of this page indicates when the most recent revision was made.

11Contact Us

If you have any enquiries, concerns, or complaints regarding how we handle your personal data, or wish to exercise any of your rights as a data subject, please contact us through the following channels:

• Live Chat 24/7 — The fastest way to get a response. Available directly within the Dewi138 platform.
• Privacy Email — [email protected] (displayed for reference only, not clickable).
• FAQ — Visit the FAQ for answers to frequently asked questions about privacy and data security.

Our Data Protection Team operates around the clock and is committed to addressing every enquiry thoroughly and within a reasonable timeframe. We aim to provide a full response to all privacy-related enquiries within 14 business days.